Are you passionate about technology and ready to embark on a new rewarding career journey? Continued growth of our business provides several career opportunities within the organisation. We are now seeking a highly motivated IT Support Engineer to join our IT Department full-time at our head office in London. The Successful candidate will work as part of the IT team resolving IT issues for our group of companies. We have used and will use a wide range of software technologies, always focusing on meeting business requirements.
Please note this is an office-based role and you need to be within a 45-minute commute of the office to be considered for this role
The successful candidate will earn a competitive salary based on skills and experience.
Key Responsibilities
Support and maintain end-user IT systems within the group.
Continuously monitor and maintain systems and networks.
Liaising with internal staff to log and resolve issues efficiently.
Responding to requests for support from internal users (via telephone, email and helpdesk)
Installing and updating software from our Inventory/Deploy application.
Patching end-user machines
Other software updates when required.
General I.T Repairs and maintenance
Basic Telephone PBX adding users/updating handsets.
Basic networking for office moves or new users.
Using Microsoft Office tools to view and update documentation.
Occasional out-of-hours support or maintenance to meet business needs.
Some of the technologies the candidate would be expected to deal with include:
Windows Desktop and Server, Microsoft 365 product suite, Mail and Web filtering, and other products relevant to the different businesses in the group.
Core Skills/Attributes
2 Years of Technical Experience
Advanced knowledge of Microsoft Office products - Word, Excel, PowerPoint etc
Knowledge of Microsoft 365 Tenant administration
Fundamental knowledge of IT hardware and software troubleshooting
Ability to quickly learn/adapt and solve problems
Knowledge of basic networking, VLANs, Basic Configuration
VMWare
Server/Storage administration
Firewall configuration
Mitel Telephone Systems
SQL
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